Unified Communications as a Service (UCaaS) is a category of "as a service" or "cloud" delivery mechanisms for enterprise communications. UCaaS can be made available from the cloud to all sizes of companies, from large enterprises to small businesses. According to market reports, the UCaaS Market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 9.5% from $15.8 billion in 2019 to $24.8 billion by 2024.
A growing number of UCaaS Providers understand the importance of cybersecurity and deploying UCaaS in a secure cloud. Unified Communications platforms are a prime gateway for cyber-attacks into any organization. If not deployed and secured properly, UCaaS solutions could be an entry point for breaches that could cause significant harm. Customers transitioning from a private network (PBX) to a UCaaS solution with cloud based communication functionalities means that numerous internet connections will be open and exposed to security breaches. Bring Your Own Device (BYOD) policies are only making this problem more complex.
Unified Communications platforms are a prime gateway for cyber-attacks into any organization.
UCaaS Providers are increasingly targeted by cybersecurity advisors to improve their compliance. The recommendations include multiple certifications, encryption, passwords management, firewalls, anti-malware, Session Border Controllers (SBC), detection software among other things. A comprehensive strategy for cybersecurity is still rare among cloud providers and cybersecurity advisors.
A solution for this problem could be found in the federal government's security standards. The US Department of Commerce through their National Institute of Standards and Technology (NIST) over the past decade has developed, tested and updated a family of security related standards. As these standards matured, The US General Services Administration (GSA) developed a collection of procedures that define an approach to security for the cloud called The Federal Risk and Authorization Management Program (FedRAMP). FedRAMP is considered the “Gold Standard” in cloud cybersecurity. A third-party independent continuous assessment of a cloud provider’s security posture is required to meet this standard.
FedRAMP Approved Secure UCaaS Providers are the next generation of UCaaS Providers and those who are early adopters will have a significant market advantage. Secure UCaaS means offering a comprehensive security posture for customers and the common flexibility, scalability and consistent user experience features of UCaaS.
FedRAMP Approved Secure UCaaS Providers are the next generation of UCaaS Providers and those who are early adopters will have a significant market advantage.
Additionally, The FedRAMP UCaaS market is an emerging opportunity within the federal sector, state & local government and regulated industries such as defense and healthcare. After email and file sharing, voice is the third most common workload that US government agencies and large enterprises migrate to cloud infrastructure. With widespread agency adoption of hosted email solutions like Office365, hosted voice and video is the natural next step for agencies adhering to the Cloud First policy and the overall Federal Cloud Computing Strategy. As security requirements for IT services are steeply increasing, customers are accounting for security as a key consideration in the procurement process. The sectors that require higher security standards present an attractive opportunity since in large part they have not yet adopted a UCaaS strategy.
In addition, companies in the defense industry are rapidly coming under pressure to meet the evolving Cybersecurity Maturity Model Certification (CMMC) as a stronger protection against security failures and breaches.
Choosing the most capable UCaaS is becoming more difficult as competition grows. Most UCaaS services are virtually identical. As customers are increasingly demanding a higher level of security from UCaaS providers, establishing a best in class security posture is an attractive differentiator. This competitive advantage is achieved by deploying UCaaS in the UCaaS CyCloud. We deliver a higher level of security than any public cloud provider. CyLogic offers UCaaS providers a two-step path for delivering FedRAMP UCaaS:
(1) CyLogic collaborates with the UCaaS provider to implement all required security controls and manages the process to achieve FedRAMP security and compliance.
(2) The UCaaS provider delivers its services on the UCaaS CyCloud, a Secure Enterprise Cloud built specifically for optimal security and performance of UCaaS products.
CyLogic builds, operates and continuously monitors dedicated cloud platforms for enterprises that require the highest level of security with total control of their data. CyLogic’s UCaaS CyCloud is a Secure Enterprise Cloud that far exceeds the security requirements for all commercially-regulated industries (PCI, HIPAA and more). A growing number of CEOs recognize the emergence of data breaches and cyber attacks generated from unsecure UCaaS. That is the purpose behind the development of UCaaS CyCloud. Our team would be happy to discuss with you how to create a Secure UCaaS offering that would generate more sales and open new markets for your business.
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